I retired from the civil service five months ago and I’ve still not received my pension. I’ve complained to the Civil Service Pension Scheme (MyCSP) repeatedly, but it doesn’t reply.
The Pensions Ombudsman says they need evidence that MyCSP has not responded to my complaint. How can I provide evidence of a failure to reply?
PE, Manchester
MyCSP was criticised for service failures in June by the National Audit Office after a steep rise in complaints. Delayed pension valuations and payments was one of the issues of concern.
The company ran the scheme on behalf of the Cabinet Office until Capita took over the contract this month. The Cabinet Office told me it was waiting for information from your employer. Your employer, meanwhile, told you this had been provided weeks ago.
MyCSP claimed it delivered high standards of service, but did not comment on your experience. Either way, your backdated pension of £21,300 was paid six days after I queried the delay.
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