Jeremiah Grabowski’s LinkedIn article “Announcing Fractional Chief Online Learning Officer (COLO): Building Independence in Online Higher Education” caught my attention. Setting aside my worry that a fractional hire could replace my full-time role, I decided to reach out to Jeremiah to understand what this offering is all about.
Q: What is a fractional COLO? What types of schools might this service be a good fit for? Why would a college or university invest in a fractional COLO instead of recruiting for a full-time online learning leader?
A: A fractional COLO is a senior-level executive, chief online learning officer, who embeds within an institution on a part-time basis, providing executive-level expertise without the full-time commitment.
This service is particularly well suited for small to midsize universities that recognize the need to invest in online learning but lack the start-up capital for a full-time executive position, which can be quite expensive when you factor in salary and benefits at the senior level.
Many institutions approach fractional COLO services because they need to see a return on investment before making larger commitments. Building online learning programs requires significant up-front investment, and schools don’t always see returns in the first year. (I recently wrote an article exploring this: “Can You Build a Brand New Online Program for Half a Million Dollars?”)
Essentially, many schools know they need to make the investment in online learning leadership, but they can’t commit to a full-time hire right out of the gate. A fractional COLO allows them to get started with expert guidance while building revenues, which go towards that larger investment.
Q: Help us understand the fractional COLO from the provider perspective. How do you provide this service? How scalable is the model? How does the fractional COLO idea differ from the work of consultants/consulting companies, in terms of methods, deliverables, costs and outcomes?
A: I offer several service levels to meet schools where they are. Some institutions want an assessment of their current online operations—essentially an outsider’s perspective on their strengths and opportunities. I’ve developed a comprehensive rubric covering 10 key areas, from strategic planning to marketing, admissions, course design, faculty support and student services. I spend two days on campus meeting with staff, faculty and administrators to understand how they holistically support online students, then deliver a report with actionable improvements for six- and 12-month time frames.
From there, service levels scale up. Some schools need help launching specific programs, while others commit to the full fractional COLO engagement.
When I begin working with any institution, I always visit campus first to meet everyone, from senior leaders to registrars, financial aid staff, instructional designers and the entire support team. After conducting my assessment, we then develop a six- to 12-month strategic plan tailored to that institution’s specific needs.
Regarding scalability, that’s a great question. As a new venture, I haven’t reached my bandwidth limit yet. Hopefully, that becomes a good problem to have! If demand grows, I’d look for individuals with a similar mindset: individuals with a teacher’s heart who want to roll up their sleeves and help institutions learn and implement best practices. I like to say I “teach institutions how to fish.”
What differentiates my approach from traditional consulting or vendors is the hands-on, DIY element. There are many excellent consultants and companies that do great work for institutions and achieve results. I focus on teaching and blending consultation with implementation. I’ll conduct assessments and provide strategic guidance, but I also get my hands dirty helping different departments across the institution implement those strategies.
This approach works best for institutions that want to build online learning capabilities internally [and] retain all tuition revenue and can commit to a one- to two-year development timeline. The costs are significantly less than a full-time hire, without the overhead of salary and benefits, and deliverables are always scaled to meet each institution’s specific needs.
Q: Why have you decided to build up this fractional COLO business instead of pursuing a more traditional COLO role at a single institution? Tell us about your educational and professional background and how that prepared you to create this concept.
A: I’ve always had an entrepreneurial itch, even though I spent over 20 years of my career in higher education in traditional roles. I was fortunate to serve as COLO at an institution for eight years. That was a valuable experience since fewer than 10 percent of institutions have an online learning leader serving on the cabinet or reporting directly to the president. That role gave me a unique perspective on integrating online learning throughout an institution rather than keeping it siloed.
My educational background combines business and education, which prepared me for this venture. My undergraduate degree was in business, which seeded those entrepreneurial interests, but I transitioned to education for my master’s and completed a Ph.D. in learning sciences.
In my previous role, we were essentially building from scratch, so I referred to our team as a start-up. We developed new standard operating procedures, created budget models and hired new team members. In some ways, I felt like I was running a business within the university. That unique combination of business skills, educational expertise and start-up experience prepared me for this role. Also, maybe most importantly, if you’re going to start a new company, you’d better have a supportive spouse because it’s not easy, lol.
One last comment related to the intro—my goal isn’t to replace full-time COLOs. It’s actually the opposite. My intent is that as institutions work with me and see the value a COLO brings, they’ll eventually hire their own full-time leader once operations are established. I hope this work helps more schools recognize the importance of dedicated online learning leadership, ultimately growing the pool of full-time COLO positions across higher education. I don’t want to take work away from anyone. I want to grow the position and demonstrate the value these roles bring to institutions.
