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My husband has motor neurone disease (MND). For us to continue going away, we decided to buy a refurbished mobile hoist, which helps to get out of a bed, from the online mobility equipment company, Wuva.<\/strong><\/p>\n It arrived quickly, but had been damaged in transit and didn\u2019t work. I contacted Wuva out of hours via WhatsApp, and within five minutes I received an extensive apology and advised an engineer would call me shortly.<\/strong><\/p>\n One of the owners then rang almost immediately, and went to great lengths to reassure me that we would have a working hoist in time for the holiday booked for the following week.<\/strong><\/p>\n The next day, he drove from London to the Wuva warehouse in Leeds to pick up a brand-new hoist. He arrived at our home past midnight, as the motorway was closed, having kept me informed, and unpacked and set it up for us.<\/strong><\/p>\n It is amazing and we are now able to plan more trips away. Everything is such a struggle when living with MND, and Wuva\u2019s kindness, empathy, and swift action means a great deal. Your email was a shining light amid the gloom of my inbox. It reminds me of the owner of an Essex luggage shop, Bagcraft, who made an 860-mile round trip from Leigh-on-Sea to Edinburgh to ensure a customer got a replacement suitcase in time for his holiday.<\/p>\n The mobility aids market is \u201cplagued by faulty goods and poor service\u201d, according to Citizens Advice, which says it receives a complaint every hour.<\/p>\n Wuva, which began trading last year, will go the last mile \u2013 quite literally, it seems. If there\u2019s a problem, its five staff are accustomed to making emergency dashes across the country to ensure customers get it on time, according to CEO James Hole. \u201cMobility aids are mission-critical,\u201d he says. \u201cA delay could mean a customer can\u2019t get out of bed, attend a wedding or go on holiday, so we will always do what it takes.\u201d<\/p>\n We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" My husband has motor neurone disease (MND). For us to continue going away, we decided to buy a refurbished mobile hoist, which helps to get out of a bed, from the online mobility equipment company, Wuva. It arrived quickly, but had been damaged in transit and didn\u2019t work. I contacted Wuva out of hours via<\/p>\n","protected":false},"author":1,"featured_media":50394,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[14738,1466,2582,1993,875,2062,1735,745],"class_list":{"0":"post-50393","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-health","8":"tag-equipment","9":"tag-firm","10":"tag-fivestar","11":"tag-holiday","12":"tag-mobility","13":"tag-money","14":"tag-saved","15":"tag-service"},"_links":{"self":[{"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=\/wp\/v2\/posts\/50393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=50393"}],"version-history":[{"count":0,"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=\/wp\/v2\/posts\/50393\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=\/wp\/v2\/media\/50394"}],"wp:attachment":[{"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=50393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=50393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/naijaglobalnews.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=50393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
SN,<\/strong> London<\/strong><\/em><\/p>\n